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FAQ

1. What payment methods do you accept?
We accept payments via PayPal. This ensures that your transactions are secure and your payment information is protected.

2. How long will it take to ship my order?
We process and ship orders within two business days after your payment has been confirmed.

3. Where do you ship from?
We ship products from various warehouses depending on your location:
Canada, USA, Japan: If the item is in stock in one of these countries, we prioritize shipping from the local warehouse.
Other countries: If the product is not available locally, we will ship from our warehouse in China. Typically, delivery from China takes 2-3 weeks.

4. Is there a minimum order value or quantity?
We do not require a minimum order value. You can order as little as one item.

5. Do you offer custom products?
Yes, we offer product customization. The minimum order quantity for custom products is 10 units.

6. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier’s website.

7.Can I return or exchange a product?
Yes, we accept returns and exchanges within 30 days of delivery. The product must be unused and in its original packaging. Please contact our customer service team for assistance with returns.

8. What if my order is damaged or defective?
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund.

9. Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping times and costs will vary depending on your location.

10. How can I contact customer service?
You can reach our customer service team via email at salesdg@treachi.com or through the contact form on our website. We aim to respond to all inquiries within 24 hours.